Job Openings


General Statement of Duties:   Oversees the day-to-day operations and affairs of the shelter. Provides training for direct services staff.  Responsible for scheduling and approving time off and maintaining adequate shelter coverage. Responsible for leading the residents well-being including: advocacy, intakes, assigning residents to staff, crisis line coverage and shelter coverage.

The Residential Director will assist in recruiting, training and supervision of all shelter staff, relief staff, interns and volunteers. Responsible for shelter safety.  Implements the CDC’s “Interim Guidance for Homeless Shelters” during the COVID-19 pandemic.

Supervision Received:   Works under the supervision of the Deputy Director

Supervision Exercised:  Responsible for supervision of all shelter staff, relief staff, interns and volunteers who work in the shelter, work from home and on the crisis line.

Duties and Responsibilities: These may not include all duties and responsibilities for Residential Director.  Others may be added or substituted at discretion of supervisor as service delivery needs arise.

Client Services

  • Supervises the care all residents/clients are receiving while in shelter are of quality service
  • Serves as back-up on rotating basis.
  • May provide coordinated services with both residential programs and the nonresidential program as a means of maintaining and strengthening cooperation and coordination within the agency.
  • Supervises advocacy and follow up services as needed; acts as liaison between local agencies and clients when necessary; oversees the completion of child abuse reports when necessary in a timely manner according to required protocol.
  • Provides regular supervision to residential staff (group and individual), facilitates weekly team meetings, conducts timely evaluations on staff performance in accordance with personnel policies. Responsible for reviewing staff time sheets and submitting for payroll.
  • Oversees the staff’s maintenance of completed client files, including: standard forms, progress notes; client contacts; prepares and collects statistical data on a monthly, quarterly, yearend/regular basis.
  • Maintains confidentiality within the team within the limits as perceived by law.
  • Resolves issues or problems among staff utilizing ethical communication, conflict resolution skills.
  • Oversees that proper safety precautions and security procedures are followed.
  • Oversees the operations of the “Aftercare/Phase II” Program, provides up to one year of case management services after shelter exit


  • Provides residential training for direct services staff through initial training in shelter procedures, and ongoing co-facilitation of cases.  Responsible for maintaining communication with the Deputy Director and the Executive Director regarding individual staff members progress in training and ongoing performance.
  • Responsible for the coordination and maintenance of scheduling to provide adequate shelter coverage. Includes approving leave, scheduling staff, relief staff, back-up and holiday scheduling.
  • Review and compile time sheets, paper work and statistics for grants in a timely manner.
  • Provide supervision for staff, interns, and volunteers working in the shelter.
  • Participate in recruiting and hiring. Monitor employee performance and complete regular employee performance reviews. Communicates personnel problems to Deputy Director and the Executive Director
  • Maintain master client file. Assign resident cases.  Responsible for communicating service trends and caseload information to Deputy Director and the Executive Director

Additional Duties

  • Integral member of the management team which includes weekly meetings,   development of policy and programs and problem solving agency issues.
  • Responsible for maintaining, collecting and recording statistics and providing monthly/quarterly report for various grant requirements.

Required Knowledge, Skills and Abilities

  • Prior supervisory of shelter staff experience.
  • Extensive knowledge of the dynamics of domestic violence, DV advocacy counseling skills, methods, and abilities.
  • Ability to translate clinical knowledge into concrete training skills.
  • High level of flexibility and adaptability.
  • Ability to work with community people in a broad range of activities and to maintain productive relationships in difficult situations.
  • Understanding of team concept and ability to work well within a team.
  • Ability to maintain working relationships with fellow workers, police, and other agency personnel.
  • Ability to organize and prioritize aspects of work and to follow through on all work assigned.
  • Knowledge of positive confrontation skills and ability to appropriately apply these skills with clients and staff.
  • Ability to act and react in stressful or threatening situations with effective and appropriate crisis intervention skills.
  • Ability to assess information and make responsible decisions.
  • Ability to communicate clearly in both oral and written form.
  • Planning and organizational skills.
  • Ability to take initiative to develop and complete projects.
  • Ability to focus individually and as team member in constructive ways.
  • Trauma-informed trained
  • Sensitivity to cultural and socioeconomic characteristics of population served
  • Strong knowledge of local housing resources
  • Familiarity with harm-reduction practices and the Housing First model
  • Understanding of low-barrier care
  • Proficient with office technology and software; Gateway uses Microsoft 365, Zoom for virtual meetings, and Microsoft Teams for daily work.

Education: Master’s Degree in Social Work, Human Services, Sociology, Counseling, or related field.

Experience:  3-5 five years in human services field demonstrating a working knowledge of the dynamics of domestic violence or equivalent experience; prior supervisory experience in a similar setting required.  A combination of education and experience may be considered.

Work Environment:  Work is generally confined to a standard residential facility environment.  The nature of the work may subject the employee to potentially threatening situations from time to time.  General office hours are Monday through Friday 8:00 a.m. – 4:00 p.m., with emergency on-call support available to shelter staff.

Interested applicants should e-mail a cover letter, résumé, and five professional references to: